Contact Us

Are you experiencing an issue with your phone? Sometimes phones get out of sync with the network. Turn your phone off, wait 10 seconds, then turn it back on. Restarting your phone resolves many issues.

Please fill out this “Contact Us” form with as much information as possible. If you need an eSIM (electronic SIM card), please include the IMEI of the phone you wish to use in your message.

“Contact Us” forms may take a few business days to receive a response. For immediate help, try our automated assistant by clicking the green bubble in the lower right-hand corner, or call us at:

• New Customers: 1-888-900-5899
• Existing Customers: 1-866-594-3644 or dial 611 from your Access Wireless phone